To build a customer-centric business, you need employees who can resolve customers’ problems while representing your company in the way you expect.

Here are five questions to help you determine if a potential employee has the right temperament to do the job.

Five Interview Questions for Customer-Facing Employees

Listen to your employees. There really is a reason that you have two ears and one mouth. Here are five reasons why it makes a difference.

Five Reasons to Listen to Your Employees

Every employee is different and what motivates one may not motivate another. It’s a fact that rewarding everyone the same way, can actually demotivate top performers. So, consider employees or teams individually and think of a variety of way to reward them for their efforts.

Here are five high-level approaches that might work.

Five Ways to Boost Employee Morale

Remember, your best customers are your current ones. But you’ve got to pay attention to them. A recent study shows that 68% of people change vendors because of indifference toward them by the owner, manager or employees.

Here are five things you can do to combat that indifference.

Five Ways to Show Your Customers You LOVE Them

If you can’t keep your best employees happy, you’re not going to keep them. Although your best employees are the ones you can least afford to lose, they are the ones who have the most options and—if they’re unhappy—are the ones who are most likely looking RIGHT NOW.

Here are five ways to push them out the door.

Five Ways to Chase Away Good Employees

One of the key elements in building a successful business is creating a culture that reflects what you stand for and what you feel is important. Your culture is a true reflection of what you, your staff and your clients believe about your organization.

Here are five things to consider in creating your corporate culture.

Five Thoughts on Creating Your Corporate Culture

Unless you’re working from a home office and there’s no chance of any business contact coming to see you, you really should shy away from wearing any of the following.

With full disclosure, however, I will tell you that when I was writing my last book my husband was out of town for three days running and I did not change out of my PJs for that entire time. So who am I to give fashion advice?

Five Things Not to Wear to Work

Employee morale is a crucial element in building a successful business, and if you think that money is the best way to enhance morale, think again! Oh, sure, money is important, but if employees don’t enjoy their jobs or the way management treats them, they won’t be around for long.

Here are five morale-building strategies to consider.

Five Ways to Boost Employee Morale

Do you focus too much on the years of experience, business degree, or skills—such as coding or QuickBooks—and not enough on the PERSON when you are hiring? You can always teach skills, but not so with a person’s basic personality or emotional quotient.

Here are five traits to seek the next time you’re making a hire.

Five Winning Traits to Seek When Hiring

An average US employee changes jobs about seven times during a career, and with millennials, that number is predicted to increase. These changes are tough for business owners like us who invest in training employees, introducing them to our key customers, and feeling like they are part of “the family.”

There is something you can do to stem the tide, however. Studies show that organizations with the lowest employee turnover focus on these five concepts.

Five Concepts to Keep Your Best Employees