Customer service is doing what you say you’ll do and treating people the way they want to be treated. That definition of customer service is required just to stay in business these days. But to really move ahead, you need to deliver untouchable customer service. What does that look like?
Here are five ways to deliver untouchable customer service.
Five Steps to Providing Untouchable Customer Service
- Use your customers' services and buy their products. Being a reciprocal customer makes for real loyalty.
- Send handwritten thank-you cards. Don’t think you have the time? Peter Drucker hand wrote 12 thank-you cards every day.
- Be accessible. Think of banks that are open on Saturdays. If you were a Saturday banker, how hard would it be to change to a bank that didn’t have Saturday hours?
- Promote customers' products and services. If you help them get new business, you’ll have their business for life.
- Detail no charge items. On your invoice, list any freebie hours or tasks such as “miscellaneous emails and short calls” followed by a “no charge” notation. Be sure they know you’re providing them extra services at no cost.