Whether in business or personal life, you must be careful about what you say and how you say it. Errors in conversation can result in the loss of respect, customers, sales, and—perhaps most importantly—friends.
Here are five common errors that people make in conversations.
5 Ways to Close Down a Conversation
1. Using Unfamiliar Terminology
Just because certain words and phrases are well known in your industry doesn’t mean others know them. If you wonder whether something is jargon or not, it is.
2. Criticizing those who are Different
Each one of us has a different history and sees the world through her own eyes. You’ll win admiration in conversations by celebrating differences rather than criticizing them.
3. Lack of Gratitude
To be appreciated, show appreciation. Start off a conversation by thanking someone for helping you in some way.
4. Discussing Politics
Is there a hotter button in today’s American society than politics? Involvement is one thing, but badgering someone about her political affiliation is not going to make her change.
5. Arguing and Complaining
People don’t want to spend time with complainers. Joan Lunden says, “Happiness and enthusiasm are powerfully attractive; they draw people to you and make you successful.”
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Recently, I started a Gratitude book. Every day, I write five things for which I am grateful. One of my dear friends called me this morning to tell me how much she appreciated me. One more thing for which to be grateful. Everyone likes to be appreciated. Pass it on.
Mary, thanks so much for these tips. They are so practical. I’ve already printed them out to put into effect immediately and forwarded to friends. I’m constantly praying for my words to be gracious in every encounter.