It is so much easier (and less expensive) to hold onto existing customers then it is to gain new ones. So one of your top business goals should be to keep your customers happy.

Here are five ways you can stand out in their eyes.

Five Ways to Stand Out in the Eyes of Your Customers

Don’t even think about using the month of December to “get organized” for the New Year. Capitalize on the holiday season to push revenue while others eat cookies. At this time of year, you’ll find decision makers at their desks ready to answer their phones…and often with leftover budgets they need to spend.

Here are five ways to generate additional year-end revenue.

Five Ways to Push Year-End Revenue 

Customer service is about providing the customer with what they want, when they want it and how they want it. But that’s just the starting point. To really grow your business, you need to focus on key actions that customers will appreciate.

Here are five ways you can stand out in your customer’s mind.

Five Things Customers Appreciate

Are you known as a “connector” in your business community? Whether you are trying to gain support among your staff, persuade a prospect or customer to make a purchase, or deliver an A+ presentation, the starting point is always connecting with the individual you are trying to persuade.  Here are five key ways to do that.

Five Ways to Build a Reputation as a Connector

What is the best way to spend the valuable time you have with a long-term customer? How about asking questions that will help you retain their business, better serve them, and attract prospects that could also become long-term customers?

The next time you find yourself with a long-term customer, ask these five questions.

Five Great Questions to Ask Your Long-Term Customers

There is no greater sign of confidence from a customer than a referral. A referral is an opportunity both to win a new customer and to make your referring client look like a superstar. And that is precisely why you need to have a solid plan to follow up on every referral you receive.

Here is a five-step process to follow up on referrals.

Five Steps to Follow Up on Referrals

Your customers have so many insights and ideas to share with you, if only you’ll ask them. Now I’m not suggesting that you pepper them with surveys or polls, or that you constantly bug them with superficial questions. But asking the right questions face-to-face with key customers can go a long way to creating a more-profitable business.

One key thing to remember is this: Follow up on their comments, if only to tell them why you cannot do something. If you ask them to invest their valuable time, be sure they’re aware of the results one way or another.

Here are five questions you might start with.

Five Questions to Ask Your Five Best Customers.

There is huge value in being able to get inside your customer’s head. And the best way to do that is by asking questions. But standard, run-of-the-mill stuff, doesn’t give you much insight.

Try these quirky questions instead.

5 Quirky Questions to Ask About Your Customers

The key to customer loyalty is to make every customer feel that she is one in a million. And the way to do that is through approaches that are out of the ordinary, communications that make them feel special, things that are just plain fun.

Who said business has to be “businesslike”? You want your key customers to think of you as a good friend who considers them special. Here are five ways to do that.

5 Ways to Keep Your Best Customers.

A surefire way to increase your revenue is to make it as easy as possible for customers and prospects to do business with you. Here are five ways to do just that.

5 Ways to Make Life Easier for Your Customers and Prospects